Leaving aside the San Francisco’s Zoo apparent lack of knowledge of its own enclosure specs compared with the legendary leaping ability of the most powerful big cat on earth, the zoo’s chronological response, as put together by the San Francisco Chronicle, seems chaotic and error prone.
Timeline of response Drawn from police and fire dispatch logs
5:07 p.m. First 911 call to emergency dispatch from the zoo, saying a “20-year-old” male has been attacked by an “exotic animal.” 5:08 p.m. Police are dispatched, but the call is downplayed as being from someone who is “claiming he was bitten by an animal” even though no animal is missing. 5:09 p.m. Police Officers Dean Lee and Vincent Masilang are dispatched from Taraval Station. 5:10 p.m. Zoo personnel not sure there is an emergency because they believe the two living victims are acting erratically. “Zoo thinks they are 800 (police code for mentally disturbed) and making something up.” The report confirms one man is bleeding from the back of the head, and within seconds, police hear from the zoo: “Now they are saying they have a tiger out.” 5:11 p.m. Police log says the zoo is closing its gates, and several more officers respond to the call. 5:12 p.m. Fire crews arrive at the gate but are soon barred under the “Code One” emergency declared by the zoo. 5:13 p.m. Zoo authorities inform police they are advising patrons to leave. 5:15 p.m. Fire log says police are on scene and the tiger is visible. “Waiting for the guys with the tranquilizer gun.” Police log reflects that medics are unable to get into the zoo, where the victim is still inside and “there are zoo keepers trying to round up the tigers” and “get the tigers with tranks (tranquilizers).” “Medics will not enter until secure,” the police log notes. 5:16 p.m. “According to medics, zoo keeps trying to calm down the tiger,” police log notes. 5:17 p.m. “Zoo security not letting (police) in. Zoo personnel have the tiger in sight and are dealing with it. The victim is in the cafe in the middle of the zoo.” 5:18 p.m. Police are allowed to enter through a back entrance. 5:20 p.m. A victim is located. He has a large puncture wound to the neck, and the police log notes that “medics with him now.” It is unclear, however, whether he is actually being treated, as paramedics are told not to leave their rigs. 5:20 p.m. A dispatcher asks whether the victim is being treated by medics, but a supervisor indicates that the scene is not secure. “Vets are out there. … But the scene is not safe,” the log indicates. 5:21 p.m. At the cafe, Amritpal Dhaliwal calls on his cell phone and then on a land line to say his 23-year-old brother has been bitten, and he gets instructions on how to stop the bleeding. 5:23 p.m. The phone line at the cafe goes dead. Police at the grotto indicate that they are treating the victim there and that a zoo staff member is at the scene. 5:25 p.m. Lt. Mike Favetti tells dispatch that he has the tiger “sitting right in front of him inside the zoo,” but then loses sight of it. 5:27 p.m. Officers spot tiger at the cafe attacking a victim, fires. 5:28 p.m. “Shot cat, victim with medics.” Log indicates victim is suffering uncontrolled bleeding.
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